Academic Journals Database
Disseminating quality controlled scientific knowledge

Search Articles for "customer service"

ADD TO MY LIST
 
Utilization Asterisk for Service Desk

Author(s): Jiri Vychodil | Karel Tomala | Miroslav Voznak
Triple Play Service and IPTV Services Offered within it

Author(s): Dagmar Pajdusakova | Bohumil Adamec
New Services Development

Author(s): Peter Ciganek | Robert Hudec
The Impact of Lean Six Sigma on the Overall Results of Companies

Author(s): Corina DUMITRESCU | Marilena DUMITRACHE
Cumulative correspondence analysis to improve the public train transport

Author(s): Pasquale Sarnacchiaro | Antonello D'Ambra
STUDYING THE EFFECT OF BRAND LOYALTY ON CUSTOMER SERVICE IN KERMAN ASIA INSURANCE COMPANY

Author(s): Gholamreza Jandaghi | Razieh Nafari Mehranjani | Mahdi Nik Seresht | Ali Mokhles
IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION

Author(s): Lăcrămioara RADOMIR | Alan WILSON | Andrei Mircea Scridon
The Effective and Efficient Security Services For Cloud Computing

Author(s): Sambhaji Sarode | Deepali Giri | Khushbu Chopde
A Future Image For Web Services' Discovery with A Client Web Based Interface

Author(s): Amal Yousief | Dr. Hesham Arafat | Dr. Ahmed Saleh
Middle managers service leadership

Author(s): Lucio Roberto Lescano Duncan
EVENT DRIVEN DATA INTEGRATION AN ANALYSIS

Author(s): Rajeshkumar Myilsamy
Cloud Computing Security Issues and Challenges

Author(s): Kuyoro 'Shade O., Ibikunle Frank, Awodele Oludele
MEDICIÓN DE LA CALIDAD DEL CLIENTE INTERNO EN UNA INSTALACIÓN HOTELERA / MEASURING THE QUALITY OF THE INTERNAL CUSTOMER IN A HOTEL FACILITY

Author(s): Odalys Falcón-Acosta | Maritza Petersson-Roldán | Sonia Benavides-García | Rocío Sánchez-Falcón
PENGGUNAAN TEKNOLOGI INTERNET DALAM BISNIS

Author(s): Oviliani Yuliana
Corporate Talent Needs and Availability in Malaysian Service Industry

Author(s): Alan G. Downe | Siew-Phaik Loke | Jessica Sze-Yin Ho | Ayankunle Adegbite Taiwo
The Relationship between Store Brand and Customer Loyalty in Retailing in Malaysia

Author(s): Rahman Bin Abdullah | Norhanisah Bte Ismail | Akmal Fadhila Bte Abdul Rahman | Musnadzirah Bte Mohd Suhaimin | Siti Khadijah Bte Safie | Mohd Tajul Hasnan Mohd Tajuddin | Radzuan Noor Armia | Nik Adnan Nik Mat | Nazarudin Derani | Mohamed Muneer Samsudin | Razlan Adli Zain | Gopala Krishnan Sekharan Nair
INTERNATIONAL DISTRIBUTION STRATEGY: A CASE STUDY IN MALAYSIA.

Author(s): Dr. Jayaraman Munusamy | Dr. Shankar Chelliah
Utilization Asterisk for Service Desk

Author(s): Jiri Vychodil | Karel Tomala | Miroslav Voznak
Triple Play Service and IPTV Services Offered within it

Author(s): Dagmar Pajdusakova | Bohumil Adamec
New Services Development

Author(s): Peter Ciganek | Robert Hudec
Analyzing effects of service encounter quality on customer satisfaction in banking industry

Author(s): Hossein Gazor | Babak Nemati | Amir Ehsani | Kianoush Nazari Ameleh
Measuring customer satisfaction using SERQUAL survey

Author(s): Ardeshir Tajzadeh Namin | Niko Pilevary | Aidin Tajzadeh Namin
Prioritizing the effective factors for customers attraction: A case study of Sepah Bank

Author(s): Azim Zarei | Mohammad Hemati | Mahdiyeh Rafeeian
Trust Attributes and Female Blogshop Entrepreneurs in Malaysia

Author(s): Latisha Asmaak Shafie | Surina Nayan | Mahani Mansor | Anis Maesin | Rozilawati Mahadi | Nor Azlina Aziz Fadzillah
Determinants of Customer Behavioural Intention in Nigerian Retail Banks

Author(s): Ahmed Audu Maiyaki | Dr. Sany Sanuri Mohd. Mokhtar
Shoppers Perception of Retail Service Quality: Supermarkets versus Small Convenience Shops (Dukas) In Kenya

Author(s): Sarah Wambui Kimani | Elias Kiarie Kagira | Lydia Kendi | Cleophas Muhavini Wawire
Service Quality Gaps & Six Sigma

Author(s): Ali Dehghan | Arash Shahin | Bahman Zenouzi
Success of banking ombudsmen scheme: Myth or reality

Author(s): Malyadri, Pacha | Sirisha, S.
THE SIX SIGMA SYSTEM IN RELATION TO THE BUSINESS STRATEGY AND PRIORITIES

Author(s): Dragoi Ionut | David Marcel | Boldea Monica
ONTACT – THE CLIENT - ORGANIZATION SYNAPSIS

Author(s): Adriana MANOLICĂ | Teodora Cristina ROMAN | Ioana GRASU
Drivers of Customers’ Reactions to Service Failures: The Israeli Experience

Author(s): Aviv Shoham | Yossi Gavish | Sigal Segev
THE IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ON CONSUMER’S BEHAVIOR

Author(s): Usman Musa Zakari Usman | Abdullah Nabeel Jalal | Mahdi Alhaji Musa
Security Policy Management Process within Six Sigma Framework

Author(s): Erdal Oruklu | Jafar Saniie | Vijay Anand
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Author(s): Saleh Moradi | Bibinaz Ghiabi | Danilo Garcia | Trevor Archer
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Author(s): Saleh Moradi | Bibinaz Ghiabi | Danilo Garcia | Trevor Archer
A "Coach Approach" to Staff Engagement

Author(s): Margaret Macmillan
Distribuição de imagens médicas via web: um servidor e cliente Dicom

Author(s): Marcelo dos Santos | Evandro Eduardo Seron Ruiz
THE USEFULNESS OF APPRECIATIVE INQUIRY AS A METHOD TO IDENTIFY MASS SPORTS PROGRAM SUCCESS

Author(s): Zainah SHARIFF | Bernadine Van GRAMBERG | Patrick FOLEY
SATISFACTIA CLIENTILOR ADMINISTRATIEI PUBLICE

Author(s): Sorin Dan ŞANDOR | Horea RABOCA
A SATISFAÇÃO DA PRESTAÇÃO DE SERVIÇOS DE CONTABILIDADE: O CASO DA R. A. CONTABILIDADE

Author(s): Iara Cristina Menezes Vasconcelos | Josy Maria de Campos Souza | Sérgio Ricardo Magalhães
Encrypted IT Auditing and Log Management on Cloud Computing

Author(s): Rajiv R Bhandari | Nitin Mishra
On the transmission capacity of quantum networks

Author(s): Sandra König | Stefan Rass
Optimization of Supply Chain Planning with Considering Defective Rates of Products in Each Echelon

Author(s): Behin Elahi | Yaser Pakzad-Jafarabadi | Leila Etaati | Seyed-Mohammad Seyedhosseini
Box-Scheme Based Delivery System of Locally Produced Organic Food: Evaluation of Logistics Performance

Author(s): T. Bosona | G. Gebresenbet | I. Nordmark | D. Ljungberg
Customer Segmentation Using CLV Elements

Author(s): Mitra Bokaei Hosseni | Mohammad Jafar Tarokh
Mirror Exposure and High-Fat Sauces Consumption in a University Cafeteria

Author(s): Nicolas Guéguen | Virginie Charles-Sire
Evaluation of physical activity programmes for the elderly - exploring the lessons from other sectors and examining the general characteristics of the programmes

Author(s): Marques Ana | Soares Pedro | Soares-Miranda Luísa | Moreira Carla | Oliveira-Tavares António | Clara-Santos Paula | Vale Susana | Santos Rute | Carvalho Joana
Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains

Author(s): E. Ruelas-Gonzalez | J. Limon-Robles | N. Smith-Cornejo
Finite State Machine Based Evaluation Model for Web Service Reliability Analysis

Author(s): Thirumaran.M | Dhavachelvan.P | S.Abarna | Lakshmi.P
Gestão do Transporte Orientada para os Clientes: Nível de Serviço Desejado e Percebido

Author(s): Ricardo Silveira Martins | Wescley Silva Xavier | Osmar Vieira de Souza Filho | Guilherme Silveira Martins
Customer Satisfaction with Service Quality in Conventional Banking in Pakistan: The Case of Faisalabad

Author(s): Salman Khalid | Babak Mahmood | Muzaffar Abbas | Shabbir Hussain
The Relationships between Patient Satisfaction and Loyalty in The Private Hospital Industry

Author(s): S Mortazavi | M Kazemi | A Shirazi | A Aziz-Abadi
Barco Monitors

Author(s): Patrick Salenbien
Marketing in Medical Imaging Industry

Author(s): Shahrokh Aflaki
The Role of Branding in the Health Sector

Author(s): Shahriar Shafiee
DETERMINANTS OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM): A CONCEPTUAL ANALYSIS

Author(s): Mohammed ALAMGIR | Tasnuba NASIR | Mohammad SHAMSUDDOHA
An Investigation into the Effects of Quality Improvement Method on Patients' Satisfaction: A Semi Experimental Research in Iran

Author(s): Hasan Navipour | Nahid Dehghan Nayeri | Abbas Hooshmand | Marjaneh Taghavi Zargar
IMusic: a Bluetooth music application

Author(s): Angel Aguilera Manglano | Borja Sierra Espín
CULTURA INOVADORA NA PEQUENA E MÉDIA EMPRESAhttp://dx.doi.org/10.5585/gep.v2i1.34 INNOVATIVE CULTURE IN SMALL AND MEDIUM ENTERPRISES http://dx.doi.org/10.5585/gep.v2i1.34

Author(s): Aluisio Broering Mambrini | Seiji Cintho | Erni Dattein Dattein | Jorge Antonio Arias Medina | Emerson Antonio Maccari
Public Reactions to New Street Tree Planting

Author(s): Ruth A. Rae | Gabriel Simon | Jessie Braden
A COMPARATIVE STUDY OF CRM AND E-CRM TECHNOLOGIES

Author(s): MD. RASHID FAROOQI | DR. DEVENDRA KUMAR DHUSIA
Guest Editorial

Author(s): Simon Fong | Sabah Mohammed
Design and Implement of Customer Communication Behavior Analysis System

Author(s): Qingzhang Chen | Yanqing Ou | Hang Sun
Guest Editorial

Author(s): Feng Gao | Bin Wang | Deyun Yang | Junhu Zhang | Shifei Ding
Foreword of Special Issue on “E-Service and Applications”

Author(s): Jason C. Hung | Hsing-I Wang
The Relationship Between Service Quality and Satisfaction on Customer Loyalty in Malaysian Mobile Communication Industry

Author(s): Sany Sanuri Mohd. Mokhtar | Ahmed Audu Maiyaki | Norzaini bt Mohd Noor
Data Tagging and Data Locating In Cloud Based SOA

Author(s): Boopathy.D | R.Srividhya
CUSTOMER SATISFACTION AND LOYALTY IN SPORT CENTERS

Author(s): Hakan KATIRCI | Mine OYMAN
Why do you need a reservation system?      Save time & money - Smart Internet Solutions