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Agent based Detecting Abnormal and Dynamic Coupled Behavior in Customer Relationship System use of Combined-Interestingness based Architecture

Author(s): J.N.V.R SWARUP KUMAR | KOLUSU NAGA PRASAD, | HARI HARA PAVAN KUMAR BHURAVARJULA | VVD NAVEEN KRISHNA
Price Effects of Landfills on Residential Housing in Lagos, Nigeria

Author(s): O.A. Akinjare | S.A. Oloyede | C.A. Ayedun | O.C Oloke
Determinants of consumer intention to go to a tourist destination. The case of

Author(s): Sonia San Martín Gutiérrez | Rafael Fabricio Matos Cámara
Strategic orientation, innovation and performance in new SMEs: the role of marketing

Author(s): Jorge Gómez Villanueva | Joan Llonch Andreu | Josep Rialp Criado
Certain Aspects of Providing Customer Satisfaction: Research Results from Serbia

Author(s): Dejan Đorđević | Dragan Ćoćkalo | Zvonko Sajfert | Milan NIkolić
Effect of Slaughtering Age on Chemical Composition of Goat Meat

Author(s): Mohammad Asif Arain | M. Khaskheli | I.R. Rajput | S. Faraz | S. Rao | M. Umer | K. Devrajani
The importance of perceived service quality in banking loyalty for large business customers

Author(s): Fragata, Anabela Oliveira da Silva | Muñoz Gallego, Pablo A.
Marketing de relacionamento e software de CRM: estudo de caso em uma concessionária de automóveis

Author(s): Guilherme Olkoski | Regina Uster | Licione Marques | Jaqueline Silva
Una nueva fuente de clientes senior para las organizaciones deportivas: la recomendación médica de realizar actividad física. (A new source of senior customers for sports organizations: the physician’s advice to engage in physical activity).

Author(s): Jesús Martínez del Castillo | José Emilio Jiménez-Beatty Navarro | José Antonio Santacruz Lozano | María Martín Rodríguez | Antonio Rivero Herráiz
CRM: A Competitive Tool for Indian Banking Sector

Author(s): Madhu Jasola | Shivani Kapoor
Corporate Advertising Web Sites as Integrated Relationship Marketing Media

Author(s): Fotini Patsioura | Maro Vlachopoulou | Eleonora-Ioulia Malama
Relationship between Internal Marketing and Service Quality with Customers' Satisfaction

Author(s): Abdelmoti Suleiman Aburoub | Abdullah Mohammad Hersh | Kalil Aladwan
Ensemble Classifier for Direct Marketing

Author(s): Govindarajan Muthukumarasamy
Os Efeitos da Participação em Comunidades Virtuais de Marca no Comportamento do Consumidor: Proposição e Teste de um Modelo Teórico

Author(s): Stefânia Ordovás de Almeida | José Afonso Mazzon | Utpal Dholakia | Hugo Fridolino Müller Neto
CONTENTS

Author(s): CONTENTS Vol.6, No.1, 2010
Environmental strategies and their motives and results in Slovenian business practice

Author(s): Tomaž Čater | Janez Prašnikar | Barbara Čater
Perceived service quality in postgraduate studies: an integrated perspective in the IMBA program

Author(s): María Luisa Andreu Simó | Joaquín Aldás Manzano | Amparo Cerverá Taulet
STUDYING THE EFFECT OF BRAND LOYALTY ON CUSTOMER SERVICE IN KERMAN ASIA INSURANCE COMPANY

Author(s): Gholamreza Jandaghi | Razieh Nafari Mehranjani | Mahdi Nik Seresht | Ali Mokhles
Sales Promotion and Consumer Loyalty: A Study of Nigerian Tecommunication Industry

Author(s): Oyeniyi Omotayo | Abiodun Abolaji Joachim | Osibanjo Adewale Omotayo
PERFORMANCE BASED PAY AS A DETERMINANT OF JOB SATISFACTION: A STUDY IN MALAYSIA GIATMARA CENTERS

Author(s): Azman ISMAIL | Nurhana M RAFIUDDIN | Mohd Hamran MOHAMAD | Norashikin Sahol HAMID | Aniza WAMIN | Nurzawani ZAKARIA
IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION

Author(s): Lăcrămioara RADOMIR | Alan WILSON | Andrei Mircea Scridon
USING GOOGLE+ FOR INSTRUCTION

Author(s): Kevin YEE | Jace HARGIS
A Review of the Activities of Advertising Agencies in Online World

Author(s): Mehdi Behboudi | Kambiz Heidarzadeh Hanzaee | Amir Abedini Koshksaray | Marziyeh Jalilvand Shirkhani Tabar | Zinab Taheri
The effect of Islamic values on relational marketing basics

Author(s): Jafar Beikzad | Ali Jahedi Chaharborj | Saeid Ghorbannejad Maleki
Examining different factors in effectiveness of advertisement

Author(s): Seyed Gholamreza Jalali Naini | Mohammad Ali Shafia | Negar Nazari
The role of children's food packaging characteristics on parent's purchasing decision

Author(s): Naser Azad | Mojtaba Rafiee | Leila Hamdavipour
A MARKETING VIEW OVER THE ROLE OF THE PUBLIC AUTHORITIES IN THE PROTECTION OF THE CONSUMERS PRIVATE SPACE

Author(s): Veghes Calin | Acatrinei Carmen | Dugulan Diana | Palade Marius
Tourists’ Evaluations of Destination Image and Future Behavioural Intention: The Case of Malaysia

Author(s): Mahadzirah Mohamad | Ahmad Rusdi Abdullah | Safiek Mokhlis
THE IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ON CONSUMER’S BEHAVIOR

Author(s): Usman Musa Zakari Usman | Abdullah Nabeel Jalal | Mahdi Alhaji Musa
A Study on Ethnocentric Tendencies of Ethopian Consumers

Author(s): V.S. Mangnale | Rajasekhara Mouly Potluri | Habtamu Degufu
Data Mining and its Application in Banking Industry: A Survey

Author(s): Mohammad Behrouzian Nejad | Ebrahim Behrouzian Nejad | Mehdi Sadeghzadeh
Organizational Consulting: Using Relationship Marketing for Small Business Consulting and the Independent Consultants for Competitiveness

Author(s): José Alberto Carvalho dos Santos Claro | Marco Antonio Sampaio de Jesus | Camila Papa Lopes | Rafael Mateus Barreto
THE PREMISES OF STRATEGIC MARKETING PLANNING IMPLEMENTATION WITHIN SMALL AND MEDIUM SIZED ENTERPRISES

Author(s): Curmei Catalin Valeriu | Ionescu Florin Tudor | Popescu Andrei
INVESTIGATING THE PATIENT SATISFACTION WITHIN ROMANIAN PUBLIC AND PRIVATE HOSPITALS

Author(s): Popa Adela Laura | Rosca Remus Dorel | Mihoc Florin
OUTSOURCING STRATEGIES. HOW TO FORMALIZE AND NEGOTIATE THE OUTSOURCING CONTRACT.

Author(s): Pellicelli Michela | Meo Colombo Carlotta
Importance of the Corporate Reputation in B2B Context in Iran: An Empirical Study

Author(s): Alireza Miremadi | Nazila Babakhani | Maria Yousefian | Hiva Fotoohi
The Love of Money, pressure to Perform and Unethical Marketing Behavior in the Cosmetic Industry in Uganda

Author(s): Stephen Korutaro Nkundabanyanga | Charles Omagor | Bruce Mpamizo | Joseph Mpeera Ntayi
The Effect of Marketing Communications on the Sales Performance of Ghana Telecom (Vodafone, Ghana)

Author(s): Nana Yaa Dufie Okyere | Gloria K.Q Agyapong | Kwamena Minta Nyarku
Structural Model for the Analysis of Stock Market Price Index

Author(s): S.O.N. Agwuegbo | J.N. Mojekwu | A.P. Adewole | A.N. Maduegbuna
Environmental strategies and their motives and results in Slovenian business practice

Author(s): Tomaž Čater | Janez Prašnikar | Barbara Čater
AN INVESTIGATION OF THE RELATIONSHIP BETWEEN SUPPLY CHAIN MANAGEMENT PRACTICES AND COMPETITIVE ADVANTAGE OF THE FIRM

Author(s): Inda Sukati | Abu Bakar Abdul Hamid | Rohaizat Baharun | Huam Hon Tat | Fazila Said
The Relationship between Manufacturing Integration and Performance from an Activity-Oriented Perspective

Author(s): Ely Laureano Paiva | Iuri Gavronski | Livia Castro D'Avila
A COMPARATIVE STUDY OF CRM AND E-CRM TECHNOLOGIES

Author(s): MD. RASHID FAROOQI | DR. DEVENDRA KUMAR DHUSIA
Foreword of Special Issue on “E-Service and Applications”

Author(s): Jason C. Hung | Hsing-I Wang
From the Editor

Author(s): Ugur Demiray
Implementing SaaS Solution for CRM

Author(s): Adriana LIMBASAN | Lucia RUSU
Ethnocentrism among Iranian Consumer with Different Consumption Habits

Author(s): Mojtaba Barari | Bahram Ranjbarian | Kazem Zabihzade
Simulation of Sales Promotions towards Buying Behavior among University Students

Author(s): Benjamin Chan Yin-Fah | Syuhaily Osman | Yeoh Sok Foon
Modelling Livestock Activities and Environmental Sustainability: The African Case

Author(s): Eisa Abdalla Abdelgalil | Suleiman Ibrahim Cohen
BRAND COMMUNITIES IN THE AXIS OF SOCIALIZING CUSTOMERS: SAMPLE OF VOLKSWAGEN BEETLE OWNERS, TURKEY

Author(s): Selda Başaran ALAGÖZ | Nezahat EKİCİ | Mahmut Sami İŞLEK
Implementation of Data Mining Techniques for Strategic CRM Issues

Author(s): Babita Chopra | Vivek Bhambri | Balram Krishan
The Influence of Adaptation and Standardization of the Marketing Mix on Performance: a Meta-Analysis

Author(s): Vinícius Andrade Brei | Lívia D'Avila | Luis Felipe Camargo | Juliana Engels
SOCIAL CAPITAL, CREATIVITY, AND NEW PRODUCT ADVANTAGE: AN EMPIRICAL STUDY

Author(s): Shih-Chia Chang | Shiaw-Wen Tein | Hsi-Ming Lee
O uso do marketing de relacionamento aliado à tecnologia da informação em uma fábrica de software [doi: 10.5329/RECADM.20090801001]

Author(s): Emerson Antonio Maccari | Nadia Kassouf Pizzinatto | Reno Bennertz | Cibele Barsalini Martins | Maurício S. de Azevedo
Study of Object Oriented Analysis and Design Approach

Author(s): Sunil K. Pandey | G. P. Singh | Dr. V. Kansal
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