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Measuring patient's expectation and the perception of quality in LASIK services

Author(s): Lin Deng-Juin | Sheu Ing-Cheau | Pai Jar-Yuan | Bair Alex | Hung Che-Yu | Yeh Yuan-Hung | Chou Ming-Jen

Measuring customer satisfaction using SERQUAL survey

Author(s): Ardeshir Tajzadeh Namin | Niko Pilevary | Aidin Tajzadeh Namin

Teaching Quality in Higher Education: What do we need to improve?

Author(s): Mubbsher Munawar Khan | Muhammad Musarrat Nawaz | Ishfaq Ahmed | Imran Haider Naqvi

Assessing Empathy: A Slumdog Questionnaire

Author(s): Hannah Chapelle Wojciehowski

Assessing historical empathy through simulation – How do Finnish teacher students achieve contextual historical empathy?

Author(s): Jukka Rantala

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