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Assessing patient satisfaction in pharmacotherapy follow-up / Valoración de la satisfacción de los pacientes con el seguimiento farmacoterapéutico

Author(s): Armando P | Uema S | Sola N

Journal: Seguimiento Farmacoterapéutico
ISSN 1696-1137

Volume: 3;
Issue: 4;
Start page: 205;
Date: 2005;
Original page

Keywords: Pharmacotherapy follow-up | Humanistic outcomes | Patient satisfaction | Quality | Questionnaire.

Objective: To assess satisfaction of patents under pharmacotherapy follow-up through the Dader Method, measured by their perceptions.Methods: A self-administered semi-structured questionnaire was designed comprising 6 checklist Y/N questions, 5 satisfaction scaled items and an open-ended final comment to provide additional suggestions.Results: 40 questionnaires were gathered. Average 5-items satisfaction score was 3.8 (SD=0.4) and the top-rated questions were 84.1%. Discussion: Patient satisfaction with pharmacotherapy follow-up was mainly correlated to: increased knowledge on medicines way of use and compliance with prescribed treatments.Conclusions: All surveyed items were highly scored by patients. Intentions to stay in the program and to recommend to others were unanimous, being both satisfaction indicators with pharmacotherapy follow-up.
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