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Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia

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Author(s): Teklemariam Zelalem | Mekonnen Abiyu | Kedir Haji | Kabew Getachew

Journal: BMC Research Notes
ISSN 1756-0500

Volume: 6;
Issue: 1;
Start page: 15;
Date: 2013;
Original page

Keywords: Laboratory services | Satisfaction | Clinical services providers | Patients | Eastern Ethiopia

ABSTRACT
Abstract Background In clinical laboratory service, patients and clinical service providers are the primary focus of survey of satisfaction in many countries. The objective of the study was to assess clients’ and clinicians’ satisfaction with laboratory services at selected government hospitals in eastern Ethiopia from May to June, 2010. Findings A cross sectional study was conducted at Dil Chora, Jugal, Hiwot Fana and Bisidimo hospitals. Data were collected from 429 patients and 54 clinical service providers. A statistical analysis was conducted using Likert Scale and SPSS Version 16 software. Most of the patients (87.6%) were satisfied with the laboratory services. The lowest [2.48 ± 1.39] and highest [4.27 ± 0.83] rate satisfaction were on cleanness of latrine to collect specimens and availability of laboratory staff on working hours respectively. The extent of the patients’ satisfaction was different among the study hospitals (P-value 
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