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A Comparative Study of Intelligence Quotient and Emotional Intelligence: Effect on Employees’ Performance

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Author(s): Uzma Hanif Gondal | Tajammal Husain

Journal: Asian Journal of Business Management
ISSN 2041-8744

Volume: 5;
Issue: 1;
Start page: 153;
Date: 2013;
Original page

Keywords: Emotional intelligence | employee’s performance | intelligence quotient | telecom sector

ABSTRACT
The study aims to explore the cognitive and emotional aspects of intelligence and its related behavioral and psychological outcomes on employees’ performance. Intelligence is considered as an important predictor for analyzing the employees’ capabilities and their behaviors to perform the particular task. This is a quantitative cross-sectional study based on 300 employees selected from different organizations of telecom industry, Lahore. The study reveals interesting findings about the nature of the relationship between individuals’ intelligence quotient level and their respective performance. Indicating a new line of research that Intelligence Quotient is found to be insignificantly related with employees’ performance revealing that IQ alone is not sufficient for the success of employees. Whereas, emotional Intelligence is found to have significant relationship with employees’ performance signifying that emotional intelligence is more important than Intelligence quotient at workplace. Study in the end offers practical implication for organizations that emotional intelligence measures can be used in conjunction with other sources of information and psychometric tests like Intelligence Quotient, to support the human resource for the purpose of improving the overall effectiveness of an organization.
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