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Formative evaluation of Hospital Information System According to ISO 9241-10: A case study from Iran

Author(s): Narjes Mirabootalebi1 | RahelehMalaekeh | Hamidreza Mahboobi

Journal: Electronic Physician
ISSN 2008-5842

Volume: 4;
Issue: 3;
Start page: 572;
Date: 2012;
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Keywords: Hospital Information System (HIS) | Formative evaluation | Standard | ISO 9241-10

Introduction: Today, different information systems are operated in hospitals in Iran to manage the admission,discharge, radiology, pharmacy, accounting and other procedures. Inappropriate HIS system causes wasting of time,consumption of more energy and increasing the costs.Methodology: This study was conducted in Dr. Ali Shariati Hospital in Iran. We employed Isometric FormativeEvaluation questionnaire to analyze the hospital information system. Also, interviewing method was applied tocomplete information from departments' officials.Results: From 101 people under investigation in this study, it was agreed on 27 people (26.7%) suitability for taskcriteria, 46 people (45.5%) by controllability criteria, 27 people (26.7%) to suitability for individualization criteria,69 people (68.3%) to suitability for learning criteria, 41 people (40.6%) by error tolerant criteria, 46 people (45.5%)by self description criteria, 53 people (52.5%) by conformity whit user expectation of Hospital Information Systemin Dr. Ali Shariati Hospital.Conclusion: Findings indicate Hospital Information System criteria are not efficient. It is necessary either to usenationally applicable software in information system of Medical Sciences Universities across the country ordifferent software having international standards of medical information should be used.
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