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Impact of emotional intelligence on job performance

Author(s): Marjanca Krajnc

Journal: RUO : Revija za Univerzalno Odličnost
ISSN 2232-5204

Volume: 1;
Issue: 2;
Start page: 60;
Date: 2012;
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Keywords: emotional intelligence | motivation | job performance | resource management | staff development | management systems

RQ: To determine whether emotional intelligence has an impact on motivation and how this can affect work performance.Purpose: High work performance of individuals in an organization can be achieved with a high level of motivation that is directly derived from emotional intelligence. Because the impact of emotional intelligence in organizations is under-researched and is not sufficiently included in the scope of management, there is a need tofurther explore this topic.Method: Qualitative analysis in the form of interviews and quantitative analysis in the form of a survey was used in this study. Details of interviews with employees were analyzed according to the rules of qualitative methods. The data obtained in the survey were analyzed with a chi-square test.Results: The results showed that emotional intelligence has a significant impact on motivation and that emotionally motivated person works more and better.Organization: Management can take these research findings into consideration during the human resources management process, and in the procedures of a comprehensive development of individual’s personal potential. The result of the research findings can be used bymanagement, supervisors, and all employees as a method to establish better motivational climate.Society: With a similar, but wider purpose, the findings of this research can be taken into account in the wider social environment, particularly in the field of public administration and media.Originality: In Slovenian organizations, research on this topic and in this combination has not yet been performed.Limitations: The sample is small and limited to only one major successful Slovenian company. It takes into account only the influence of motivation that comes from emotional intelligence.

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