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NIVEL DE MADUREZ DE LOS PROCESOS DE LA GESTIÓN DE SERVICIOS EN BASE A BPM

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Author(s): Joseph Cruz | Daniel Lévano

Journal: Apuntes Universitarios
ISSN 2225-7136

Volume: I;
Issue: Número 1;
Start page: 143;
Date: 2011;
Original page

Keywords: quality | management | BPM | ITIL | process

ABSTRACT
Companies at global level, use to suffer a higher dependency on information technology, not just for operational maintenance of level of organization levels, but also for increasing the business worth through use of data and specially through analysis and optimizing its processes. The methodology Business Process Management(BPM) when combining with the good practices proposed by Information Technology Infrastructure Library (ITIL), it gets the opportunity to increase thevalue of any company through processes improvement and adjustment from a better and agile view, stronger with the ability to adapt to adjustments, allowing the organizations to aim their processes to the customer.
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