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Ownership Interaction: A Key Ingredient of Information Technology Performance

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Author(s): Michel Avital | Betty Vandenbosch

Journal: Sprouts : Working Papers on Information Systems
ISSN 1535-6078

Volume: 2;
Issue: 1;
Start page: 16;
Date: 2002;

Keywords: IT Value | IT Performance | Psychological Ownership | User-IT Relationship

ABSTRACT
The concept of psychological ownership is used to update our understanding of the relationship between business people and information technology professionals, and to describe the relationship between IT and the business. We propose that the nature of user-IT ownership interaction is a key ingredient of information technology performance. Organizations in which both information technology professionals and business managers take ownership are much more likely to have high value information technology than those in which only one or neither group takes ownership. Interviews at four major organizations indicate that ownership interaction is a good predictor of the value generated by IT. The study suggests that the highest IT value seems to require both business process ownership by IT professionals and information system ownership by line managers
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