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Psychology of Flight Attendant’s Profession

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Author(s): Tatyana V. Filipieva

Journal: Psychology in Russia : State of Art
ISSN 2074-6857

Volume: 5;
Start page: 335;
Date: 2012;
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Keywords: flight attendant | labor | psychological content | profession | cabin crew | job description.

ABSTRACT
The profession of a flight attendant appeared in aviation in the 1920s. Professionalcommunity of flight attendants is constantly growing with the growth ofcomplexity of aviation technology, professional standards of passenger serviceand safety. The psychological scientific research was carried out by a psychologistwho worked as a flight attendant. The study revealed the psychological content,demands, peculiarities in cabin crews’ labor. A job description was accomplished.Temporal and spatial characteristics, the main contradictions, unfavorable psychogenicand stress factors in labor were examined and described. Psychological profilesof a cabin attendant and of an air passenger were drawn up.
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