Author(s): Ricardo Pérez | S. Jöns, | Arturo Hernández
Journal: International Journal of Soft Computing & Engineering
ISSN 2231-2307
Volume: 3;
Issue: 5;
Start page: 63;
Date: 2013;
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Keywords: Queue Models | Appointment Scheduling | Estimation of Distribution Algorithms.
ABSTRACT
An analysis of a queue model M/M/1 for an outpatient clinic was done considering no-shows from the patients. In order to detect how no-shows affect the performance measure, i.e., the doctor’s idle time on the patient-doctor system we consider analyzing the behavior of the patients when they have an appointment with a previous diagnostic successfully. The alternative approach was validated using a simulation model that was built through Delmia Quest® R20 and an Estimation of Distribution Algorithm to model the workflow in a small health clinic in México.
Journal: International Journal of Soft Computing & Engineering
ISSN 2231-2307
Volume: 3;
Issue: 5;
Start page: 63;
Date: 2013;
VIEW PDF
DOWNLOAD PDF Original pageKeywords: Queue Models | Appointment Scheduling | Estimation of Distribution Algorithms.
ABSTRACT
An analysis of a queue model M/M/1 for an outpatient clinic was done considering no-shows from the patients. In order to detect how no-shows affect the performance measure, i.e., the doctor’s idle time on the patient-doctor system we consider analyzing the behavior of the patients when they have an appointment with a previous diagnostic successfully. The alternative approach was validated using a simulation model that was built through Delmia Quest® R20 and an Estimation of Distribution Algorithm to model the workflow in a small health clinic in México.
