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Understanding Process Performance Measurement Systems

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Author(s): Ljubica MilanoviÊ Glavan

Journal: Business Systems Research
ISSN 1847-8344

Volume: 2;
Issue: 2;
Start page: 25;
Date: 2011;
Original page

Keywords: business process management | process orientation | performance indicators | business performance measurement | Performance Measurement System | Process Performance Measurement System

ABSTRACT
The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused.
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