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The validity of world class business criteria across developed and developing countries

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Author(s): Andre J. Parker | Theo H. Veldsman

Journal: South African Journal of Human Resource Management
ISSN 1683-7584

Volume: 8;
Issue: 1;
Date: 2010;
Original page

Keywords: Business | developed countries | developing countries | world class criteria | world class practices

ABSTRACT
Orientation: World class implies being able to respond effectively to the prevailing business challenges in a manner that surpasses competitors and to compete effectively in the global economy.Research purpose: To assess the validity of the general assumption in the literature that world class criteria are equally applicable worldwide.Motivation for research: The possibility exists that developing countries require an adjusted mix of world class criteria and practices to become globally competitive.Research design, approach and method: A quantitative field survey research approach was adopted. A web-enabled questionnaire was designed, covering 35 world class practices grouped under 7 world class criteria. A cross-section of the senior management from 14 developing and 20 developed country’s organisations partook in the study.Main findings: It was empirically confirmed that the majority of world class practices posited in the literature are used by participating organisations; that world class criteria do not apply equally across developed and developing countries; and that more important than country location, is the deliberate choice by an organisation’s leadership to become world class. An empirically based model of ascending to world class was proposed.Practical/managerial implications: Regardless of country location, the leadership of an organisation can make their organisation world class by applying the proposed world class model.Contribution/value add: A reliable web enabled instrument was designed that can be used to assess an organisation’s world class standing; the assumption that world class criteria are equally valid across developing and developed countries was proven partially incorrect; since becoming or being world class is also a leadership choice regardless of location.How to cite this article: Parker, A.J., & Veldsman, T.H. (2010). The validity of world class business criteria across developed and developing countries. SA Journal of Human Resource Management/ SA Tydskrif vir Menslikehulpbronbestuur, 8(1), Art. #255, 17 pages. DOI: 10.4102/sajhrm.v8i1.255
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