An Analysis of the Regret Concerning the Process of Purchasing and the Regret Concerning after the Purchasing in the Context of Characteristic Properties

Author(s): Nezahat Ekici | Volkan Dogan
Volume: 5
Issue: 6
Year: 2013

Customer Loyalty and Profitability: Empirical Evidence of Frequent Flyer Program

Author(s): Enny Kristiani | Ujang Sumarwan | Lilik Noor Yulianti | Asep Saefuddin
Volume: 5
Issue: 6
Year: 2013

Service Fairness Scale: Development, Validation, and Structure

Author(s): Shueh-Chin Ting
Volume: 5
Issue: 6
Year: 2013

The Added Value of the Plural Form: Evidence from Dutch Pharmacy Chains

Author(s): Rosalie Andewereld Duijvis | Ed Peelen | Kees van Montfort | Harry Commandeur
Volume: 5
Issue: 6
Year: 2013

Comparative Analysis of Internal Service Marketing Strategy and Customers’ Satisfaction in Nigerian Banking Industry between 2005–2009 and 2010–2013

Author(s): Festus A. Nmegbu | Ogwo E. Ogwo
Volume: 5
Issue: 6
Year: 2013

Internet Banking Adoption in Jordan: A Behavioral Approach

Author(s): Kholoud I. Al-Qeisi | Ghaith M. Al-Abdallah
Volume: 5
Issue: 6
Year: 2013

An Investigation into the Determinant of Jordanian Customer’s Loyalty towards Travel Agencies

Author(s): Ahmad Bahjat Shammout | Raed Salah Algarabat
Volume: 5
Issue: 6
Year: 2013

Key Determinants of Service Quality and Self-Service Technologies in Iranian Banking

Author(s): Hossein Vazifehdoost | Zohreh Akbarpour | Jamshid Mohammadzadeh Rostami | Karim Hamdi
Volume: 5
Issue: 6
Year: 2013

Customers Awareness and Satisfaction of Islamic Banking Products and Services: Evidence from the Kuwait Finance House

Author(s): Kamal Naser | Athmar Al Salem | Rana Nuseibeh
Volume: 5
Issue: 6
Year: 2013

Factors Affecting Mobile Phone Purchase in the Greater Accra Region of Ghana: A Binary Logit Model Approach

Author(s): Raymond K. Dziwornu
Volume: 5
Issue: 6
Year: 2013

Exploring a New Marketing Strategy for Nonprofit Organizations

Author(s): NUCB Global Nonprofit Management Team
Volume: 5
Issue: 6
Year: 2013

The Use of Gestalt Approaches for Understanding Adaptive Behaviors in Channels of Distribution

Author(s): Brent M. Wren
Volume: 5
Issue: 6
Year: 2013

The Impact of Marketing Mix Strategy on Hospitals Performance Measured by Patient Satisfaction: An Empirical Investigation on Jeddah Private Sector Hospital Senior Managers Perspective

Author(s): Ala'Eddin Mohammad Khalaf Ahmad | Abdullah Ali Al-Qarni | Omar Zayyan Alsharqi | Dalia Abdullah Qalai | Najla Kadi
Volume: 5
Issue: 6
Year: 2013

Influences on Consumers' Recycling Intentions of Compact Fluorescent Lamps—Mercury as a Factor

Author(s): David M. K. Treumann | Jonna Holland
Volume: 5
Issue: 6
Year: 2013

Identifying the Factors Influencing Users’ Adoption of Social Networking Websites—A Study on Facebook

Author(s): Neelotpaul Banerjee | Arit Kumar Dey
Volume: 5
Issue: 6
Year: 2013

How Improving the Customer Experience Quality and Business Performance? A Case Study by Mystery Shopper Practices

Author(s): Yung-Lung Lai | Shih-Chieh Chang
Volume: 5
Issue: 6
Year: 2013

A Review on the Integration of Supply Chain Management and Industrial Cluster

Author(s): Netsanet Jote Tolossa | Birhanu Beshah | Daniel Kitaw | Giulio Mangano | Alberto De Marco
Volume: 5
Issue: 6
Year: 2013

Coopetition, Resource-Based View and Legend: Cases of Christmas Tourism and City of Rovaniemi

Author(s): Rauno Rusko | Petra Merenheimo | Minni Haanpää
Volume: 5
Issue: 6
Year: 2013

Factors Affecting University Student's Attitudes toward E-Commerce: Case of Mu'tah University

Author(s): Mamdouh AL Ziadat | Malek AL-Majali | Ayed Al Muala | Khaldoon Khawaldeh
Volume: 5
Issue: 5
Year: 2013

Investigating Market Orientation—Business Performance Relationships in the Yogyakarta (Indonesia) Batik Family Firms

Author(s): Arif Hartono
Volume: 5
Issue: 5
Year: 2013

Influence of Product Types on Consumer’s Attitude towards Online Shopping: An Empirical Study in the Indian Context

Author(s): Hemamalini K.
Volume: 5
Issue: 5
Year: 2013

Long-term Orientation, Perceived Consumer Effectiveness, and Environmentally Conscious Consumer Behavior: The Case of Turkey

Author(s): Misra C. Gul
Volume: 5
Issue: 5
Year: 2013

Relationship between Word-of-Mouth Network and Behavioral Tendency—Preliminary Research for Local Downtown Activation

Author(s): Gao wa | Yoichi seki | Takayuki takarada
Volume: 5
Issue: 5
Year: 2013

Cultural Influence on Perceptions of Advertising Creativity: A Cross-Cultural Comparison of U.S. and Korean Advertising Students

Author(s): Daechun An
Volume: 5
Issue: 5
Year: 2013

Factors Which Affecting Customer Satisfaction in the Garment Industry of Bangladesh

Author(s): Md. Alauddin | Saiful Islam Tanvir | Farjana Mita
Volume: 5
Issue: 5
Year: 2013

Personality Traits of Service Providers and Customers' Perceptions of Service Quality: The Case of Air Cargo Services in the United Arab Emirates

Author(s): Farouk Saleh | Farzaneh Yarahmadi
Volume: 5
Issue: 5
Year: 2013

Consumer Acceptance of Mobile Marketing: An Empirical Study on the Saudi Female

Author(s): Soad Al-Meshal | Mohammad Almotairi
Volume: 5
Issue: 5
Year: 2013

More Promoters and Less Detractors: Using Generalized Ordinal Logistic Regression to Identify Drivers of Customer Loyalty

Author(s): En-Chung Chang | Xiaomeng Fan
Volume: 5
Issue: 5
Year: 2013

Perceptions of Service Quality and Behavioral Intentions: A Mediation Effect of Patient Satisfaction in the Private Health Care in Malaysia

Author(s): Nor Khasimah Aliman | Wan Normila Mohamad
Volume: 5
Issue: 4
Year: 2013

Does the Role a Pet Played before Disposition, and How the Pet is Lost Influence Pet Owner’s Future Pet Adoption Decision?

Author(s): Goitom Tesfom | Nancy J. Birch
Volume: 5
Issue: 4
Year: 2013

The Role of Information Technology in Customers’ Service Delivery and Firm Performance: Evidence from Nigeria’s Insurance Industry

Author(s): Adekunle Abiodun Idris | Tajudeen Abayomi Olumoko | Sunday Stephen Ajemunigbohun
Volume: 5
Issue: 4
Year: 2013

How to Retain a Bank Customer: A Qualitative Study of Jordanian Banks Relational Strategies

Author(s): Muhammed S. Alnsour
Volume: 5
Issue: 4
Year: 2013

Trade Sales Promotion Strategies and Marketing Performance in the Soft Drink Industries in Nigeria

Author(s): B. Nwielaghi Michael | E. Ogwo
Volume: 5
Issue: 4
Year: 2013

Factors Influencing the Retention of Customers of Ghana Commercial Bank within the Agona Swedru Municipality

Author(s): Rosemond Boohene | Gloria K. Q. Agyapong | Eric Gonu
Volume: 5
Issue: 4
Year: 2013

Three Competing Models on Customer Loyalty in the Context of Mobile Subscribers

Author(s): Mohammad Muzahid Akbar
Volume: 5
Issue: 4
Year: 2013

The Impact of Entrepreneurial Marketing and Business Development on Business Sustainability: Small and Household Footwear Industries in Indonesia

Author(s): Ma'mun Sarma | Stevia Septiani | Farida Ratna Dewi | Edward H. Siregar
Volume: 5
Issue: 4
Year: 2013

Gender and Relationship Marketing in Nigerian Securities and Stock Brokerage Firms

Author(s): Rahim Ganiyu | Bolajoko Nkemdinim Dixon-Ogbechi | Salome O. Ighomereho
Volume: 5
Issue: 4
Year: 2013

Factors Influencing Attitudes and Intention to Purchase Counterfeit Luxury Brands among Indonesian Consumers

Author(s): Anas Hidayat | Ayu Hema Ajeng Diwasasri
Volume: 5
Issue: 4
Year: 2013

The Impact of Retail Store Global-Mindedness on Jordanian Consumers’ Patronage Intention

Author(s): Raed Algharabat | Ahmad Mahmoud Ahmad Zamil
Volume: 5
Issue: 4
Year: 2013

The Influence of Social Media Investment on Relational Outcomes: A Relationship Marketing Perspective

Author(s): Melissa Clark | Joanna Melancon
Volume: 5
Issue: 4
Year: 2013

An Empirical Investigation among Iranian Consumers with Variety Consumption Habits in Cosmetic Sector

Author(s): Alireza Miremadi | Shirin Ranjbar Toutoue | Rosa Mozaffari Oghani
Volume: 5
Issue: 3
Year: 2013

Understanding Corporate Rebranding: An Evolution Theory Perspective

Author(s): Alexander Tevi | Olutayo Otubanjo
Volume: 5
Issue: 3
Year: 2013

Market Orientation and Corporate Performance of Insurance Firms in Nigeria

Author(s): Benson Ogbonna | Ogwo E. Ogwo
Volume: 5
Issue: 3
Year: 2013

The Effects of Consumption and Work Satisfaction on the Life of Professionals: The Case of University Professors

Author(s): Gerald M. Hampton | Robin T. Peterson | Marco Wolf
Volume: 5
Issue: 3
Year: 2013

English in Korean Advertising: An Exploratory Study

Author(s): John P. Holmquist | Brian Andrew Cudmore
Volume: 5
Issue: 3
Year: 2013

Challenges and Opportunities of Indian Rural Market

Author(s): Pardeep Kumar
Volume: 5
Issue: 3
Year: 2013

Marketing Management Trends in Tourism and Hospitality Industry: Facing the 21st Century Environment

Author(s): Nuno Gustavo
Volume: 5
Issue: 3
Year: 2013

Energy-Efficient Lighting: Consumers’ Perceptions and Behaviors

Author(s): Nam-Kyu Park | Eunsil Lee
Volume: 5
Issue: 3
Year: 2013

Ascertaining the Dynamic Competition in Channel Relationship Management

Author(s): Han-Kuang Tien | LiChung Jen
Volume: 5
Issue: 3
Year: 2013

Determinants of Consumer Intention to Pirate Digital Products

Author(s): Budi Setiawan | Fandy Tjiptono
Volume: 5
Issue: 3
Year: 2013